Privacy Policy

Introduction

Synopsis ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data platform services.

Information We Collect

Information You Provide

• Account Information: Name, email address, company name, and other information you provide when creating an account
• Phone Number: If you choose to opt in to SMS notifications, we collect your phone number for verification and messaging purposes
• Business Data: Data you upload, integrate, or connect to our platform for analysis and management
• Communications: Information you provide when contacting our support team or data concierges

Information We Collect Automatically

• Usage Data: Information about how you access and use our services, including features used, queries performed, and system activity
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send administrative information, updates, and security alerts
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security incidents
• Comply with legal obligations

SMS/Text Messaging

If you choose to provide your phone number and opt in to receive SMS notifications from Synopsis, the following terms apply:

Phone Number Collection and Use

We collect your phone number only when you voluntarily provide it and explicitly consent to receive text messages. Your phone number is used solely to send you:

• Workflow alerts and notifications about your Synopsis account
• System notifications and important updates
• Account verification codes

Message Frequency and Costs

Message frequency varies based on your account activity and notification preferences. Standard message and data rates may apply depending on your mobile carrier and plan.

No Sharing of Phone Numbers

We do not share, sell, rent, or trade your phone number or SMS opt-in consent data with any third parties or affiliates for marketing or promotional purposes. Your phone number may only be shared with our service providers (such as our SMS delivery partner) solely to fulfill the SMS notification service you have requested.

Opting Out

You can opt out of SMS notifications at any time by:

• Replying STOP to any text message you receive from us
• Updating your preferences in your profile settings at your profile page

After opting out, you will receive a one-time confirmation message. You will not receive any further SMS messages from us unless you opt in again.

Help

For help with SMS notifications, reply HELP to any message or contact us at support@getsynopsis.ai.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure cloud infrastructure with industry-leading providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information, including your phone number or any SMS opt-in consent data, to third parties or affiliates for marketing or promotional purposes.

We may share your information only in the following limited circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., cloud hosting, analytics, SMS delivery). These providers are contractually obligated to use your information solely to provide services to you and are prohibited from using it for their own marketing purposes.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where the acquiring entity will be bound by this Privacy Policy
• Legal Requirements: When required by law or to protect our rights, privacy, safety, or property
• With Your Consent: When you have given us explicit permission to share your information

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it by law.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information

To exercise these rights, please contact us at privacy@getsynopsis.ai

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure your information receives an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@getsynopsis.ai
Support: support@getsynopsis.ai