Help Center
How can we help?
Guides, answers, and a fast line to a real person. Most questions get solved right inside Synopsis.
Ways to get support
Chat in the app
The fastest path. Ask the built-in assistant anything about your data — it answers on the spot, or loops in your account team for the tricky ones.
Email support
Write us at support@getsynopsis.ai. A real person reads every message and replies within a business day.
Not a customer yet?
Book a 30-minute walkthrough on your own data and see exactly what Synopsis would find.
Getting started
Using in-app chat
The chat lives inside Synopsis and already knows your connected data. Here's the whole flow, start to answer.
- 1Sign in to your workspace
Head to getsynopsis.ai and log in.
- 2Open the chat
Click the chat icon in the corner of any page in the app.
- 3Ask in plain English
Type your question or describe what you're trying to do — no SQL required.
- 4Get an answer, or a human
The assistant answers instantly, and hands off to your account team for anything it can't resolve.
What we can help with
Data & answers
Understanding your data, writing queries, building dashboards, and reading the results.
Connectors & setup
Connecting new sources, fixing a sync, and getting a system modeled the way you expect.
Account & billing
User access, permissions, workspace settings, and anything on your invoice.
Still stuck?
Reach us any time at support@getsynopsis.ai, or grab a live session with the team.
