For WISPs, Fiber Co-ops & Rural ILEC Field Ops
Which addresses got three truck rolls and still have the outage?
Your alarms, your work orders, and your bill credits live in three systems, so the address on its third truck roll this quarter is not one number.
A data warehouse built specifically for rural broadband field operations. Connect monitoring, dispatch, the ACS, billing, and the helpdesk. Live in about 48 hours.
The join, made visible
Every system you run — and the answers you can't get today.
One shared key across every system. No exports, no VLOOKUP — the tools you already run, finally answering the questions that matter.
Good morning, Morgan.
Q3 Revenue Review
Renewal due in 71 days. Usage down 12% QoQ and two support escalations open — flagged at risk by the renewal model.
Synopsis is a data warehouse for WISPs, fiber co-ops, and rural ILEC field operations, live on your own systems in about 48 hours. Sonar billing and credits, Agentforce Field Service work orders, Calix Operations Cloud alarms, Preseem QoE data, and Zendesk tickets land in one warehouse keyed to the same service address. A question like which addresses got three or more truck rolls in 90 days and still have an open outage becomes a single query. Updated August 2026.
Popular pairings
The pairings that stop a third truck roll from happening.
The alarm, the ticket, the work order, and the bill credit describe one address. Joined, they show where the money is going.
Calix Cloud + Agentforce Field Service
Synopsis integrates Calix Cloud alarm history with Agentforce Field Service work orders, so an address on its third roll is one number rather than three systems.
Preseem + Sonar
Synopsis connects Preseem congestion and QoE data to the Sonar billing account, so a degraded subscriber is identified before they call.
Zendesk + Agentforce Field Service
Synopsis joins Zendesk helpdesk tickets to the Agentforce Field Service work orders they generated, so repeat contacts on the same fault are visible.
Sonar + QuickBooks
Synopsis syncs Sonar service credits to QuickBooks by address, so the cost of repeat failures is measured rather than absorbed.
Calix Cloud + Preseem
Synopsis integrates Calix Cloud device alarms with Preseem measured throughput, so a remote fix is attempted with evidence before a truck leaves.
Auvik + Agentforce Field Service
Synopsis joins an operator on Auvik to the same Agentforce Field Service dispatch history, so the analysis does not depend on your monitoring stack.
Questions
Answers before you ask.
Which addresses got three truck rolls and still have the outage?
That answer needs three systems at once: alarm history from the ACS and your monitoring stack, work orders from dispatch, and credits from billing. Synopsis lands all three in one warehouse keyed to the same service address, so repeat visits, the alarms logged between them, and the credits issued read as one ranked list instead of three exports. Synopsis brings the records together for analysis; it doesn't replace your systems of record.
Can it tell us which truck rolls a remote fix would have closed?
Yes. Each dispatch joins to the remote actions available on that ONT at the time: the reboots, firmware pushes, and channel changes your ACS and in-home Wi-Fi platform already support. The avoidable share then reads by cause, by technician, and by service area. Your dispatcher still decides what rolls; Synopsis shows what the history says about the visits that already did.
Do we need fleet tracking for this to work?
No. Work orders, alarm history, and payroll hours carry most of the picture on their own, so repeat visits, first-visit fix rate, and cost by dispatch reason all read without a GPS feed. If you run Samsara or another fleet system, drive time gets sharper and the cost per visit stops leaning on an average.
Does Synopsis integrate Calix Cloud with a field dispatch system?
Yes. Calix Operations Cloud alarm history and dispatch work orders land in one warehouse keyed to the same service address, so repeat truck rolls on an unresolved fault read as one query. The same holds for Adtran Mosaic, Cambium cnMaestro, UISP, Field Squared, Vitruvi, Sitetracker, and the rest of an operator's systems.
We run a system that isn't listed here. Can you connect it?
Usually, yes. The AI builds the connector from an export or an API, and a new system is typically flowing in days. If it can produce a file, it is a candidate.
How long until we can start asking questions?
Your first connected systems are answering questions in about 48 hours, and a full rollout lands in days, not a multi-quarter data project.
Do we need a data team or anyone who knows SQL?
No. We configure your warehouse with you and connect the systems you already run; your team just asks questions in plain English. Nobody has to write SQL or babysit pipelines unless they want to.
Does Synopsis replace the software we already use?
No. Your systems of record — ERP, CRM, accounting, and the rest — stay exactly where they are. Synopsis sits on top and joins them into one place you can query, so you report across everything instead of exporting from each tool.
Where does our data live, and is it secure?
Your data stays in your own warehouse — we don't keep a copy. Access is governed per user and every query is audit-logged. Synopsis is SOC 2 Type II, and you can review our live security posture in the Trust Center.
How is this different from a BI tool or a stack of dashboards?
BI tools chart data that something else already had to clean and join. Synopsis does that upstream work — connecting your systems, resolving entities, and enforcing your metric definitions — then answers in plain English, builds the dashboards, and traces every number back to its source.
Get started
See it on your own data.
Most demos take about 30 minutes. Bring a question you've been waiting months to answer — we'll reply within 24 hours.
Book a 30-minute demo
See Synopsis run against rural broadband truck roll reduction data.
We'll be in touch within 24 hours.
